Super22 Privacy Policy – Your Data, Our Responsibility

📋1. Introduction

Super22 ("we", "our platform") is the data controller responsible for personal data collected through super22.click and all related services. We understand that entrusting your personal information to any platform is a significant decision, and we do not take that trust lightly.

This Privacy Policy is written to provide a clear and honest explanation of how we manage users' personal data. We avoid deliberately complex legal language — every section is written so that an everyday user can understand it with ease.

This policy applies to all users who register an account on Super22, access our website, use any of our services including Sports Betting, e-sports, Live Casino, lottery, and virtual sports, or contact our support team.

📊2. Personal Data We Collect

Super22 collects two main categories of data — information you provide directly, and data collected automatically as you use our platform.

🔎3. How We Collect Data

Your personal data is collected in several ways as you interact with Super22:

• Registration Form: When you register a new account, we collect the basic information needed to create and verify your identity.
• Financial Transactions: Deposit and withdrawal details are recorded when you transact using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX.
• Platform Usage: Super22's systems automatically record activity logs for security and service improvement purposes.
• Communications: When you contact our customer support team via live chat, email, or WhatsApp.
• Cookies & Tracking Technologies: As described in section 7 of this policy.
• Third-Party Sources: In limited circumstances such as identity verification or security checks, we may receive information from trusted service providers.

🎯4. How We Use Your Personal Data

Super22 uses your personal data solely for the following purposes:

• Account Management: Create, verify, and maintain your Super22 user account.
• Transaction Processing: Securely processing deposits and withdrawals via your preferred payment method.
• Security & Fraud Prevention: Detecting and preventing unauthorized access, money laundering, and suspicious activity that could compromise your account or the platform.
• Legal Compliance: Meeting Malaysian legal obligations, including anti-money laundering (AML) requirements and know-your-customer (KYC) verification.
• Service Improvement: Analyzing usage patterns to improve the user experience, introduce new features, and resolve technical issues.
• Service Communications: Sending important notifications relating to your account, security updates, and changes to our terms or policies.
• Marketing (with consent): Sending relevant Super22 promotional information and offers – only where you have given explicit consent to receive marketing communications.

🤝5. Data Sharing with Third Parties

Super22 does not sell, rent, or transfer your personal data to any third party for commercial purposes. However, we may share necessary information in the following limited circumstances:

• Technical Service Providers: Companies that help us operate the platform — such as cloud infrastructure providers and payment systems — are all bound by strict confidentiality agreements and may only use your data for purposes we have specified.
• Legal Requirements: When required by a court, law enforcement agency, or relevant authority in Malaysia through lawful legal process.
• Crime Prevention: When required to prevent or investigate fraud, money laundering, or other criminal activity involving the Super22 platform.
• Change of Ownership: In the event of a merger, acquisition, or sale of company assets — users will be notified in advance and given the option to withdraw their data.

🏦6. Data Storage & Security

Your personal data is stored on secure servers located in dedicated data centres. Super22 implements the following technical and organisational security measures to protect your data:

• 256-bit SSL encryption for all data transmitted between your device and Super22 servers.
• Passwords are hashed using the latest industry-standard hashing algorithms — no one on the Super22 team can ever view your password in its original form.
• Strict internal access controls — only staff with a legitimate operational need are permitted to access users' personal data.
• Round-the-clock security monitoring by the Super22 IT team, 24/7.
• Regular security audits conducted by independent third parties.
• Disaster recovery procedures to ensure service continuity and data protection in emergency situations.

Your data will be retained for as long as you remain an active Super22 member, plus any additional period required under Malaysian law (typically 7 years for financial records). After that period, data that is no longer needed will be securely deleted or anonymised.

🍪7. Cookies and Tracking Technologies

Super22 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions – login, session security, and basic settings. Cannot be disabled.
• Functional Cookies: Storing your preferences such as language, display settings, and your usual choices on Super22.
• Analytics Cookies: Helping us understand how users navigate the platform — including frequently visited pages, time spent, and the most popular features. All such data is used in aggregate form and is not linked to your personal identity.
• Security Cookies: Helps detect suspicious activity such as repeated failed login attempts or access from unusual locations.

You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the Super22 platform. For more information, refer to your web browser's help documentation.

⚖️8. Your Rights Under PDPA 2010

As a Super22 user and as a Malaysian citizen or resident, you have the following rights under the Personal Data Protection Act (PDPA) 2010:

To exercise any of the rights above, please contact us at support@super22.click with the email subject line "Personal Data Request" and specify the particular right you wish to exercise. We will process your request within the timeframe prescribed by Malaysian law.

🔞9. Protection of Children's Data

Super22 is a platform designed exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If you believe that a minor has registered an account on Super22 or provided us with personal data without parental or guardian consent, please contact us immediately. We will take the following steps:

• Immediately suspending the account in question.
• Investigate and verify the reported facts.
• Deleting all associated personal data upon confirmed registration by a minor.
• Return any remaining balance to the original payment method used.

🔄10. Amendments to the Privacy Policy

Super22 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use.

When material changes are made to this policy, we will:

• Updating the "Last updated" date at the top of this document.
• Sending email notifications to all registered users outlining the key changes.
• Display a prominent notice on the Super22 homepage for a minimum period of 14 days.
• In the event of highly significant changes, we may seek fresh consent from users.

Continued use of the Super22 platform after any amendments take effect will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

📬11. Contact Us – Super22 Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Super22 handles your personal data, please contact us:

We are committed to responding to all privacy-related enquiries within 3 business days. If your enquiry relates to exercising your rights under PDPA, please use the email subject line "PDPA Request" to help us process it faster.